Frequently Asked Questions (FAQs)
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely in U.S. Dollars (USD).
Payment Security
Q: Is my payment information safe?
A: Yes. We use SSL encryption and industry-standard security protocols to protect your payment details. We do not store your full credit card information on our servers.
Payment Confirmation
Q: How will I know if my payment was successful?
A: You will receive an email confirmation once your payment has been processed successfully. Orders will only ship after full payment is received.
Payment Issues
Q: What should I do if my payment is declined?
A: Verify that your billing information matches your payment method. You can also try an alternative payment option or contact your bank or card provider. For further assistance, please contact support@luxeblackbag.com.
Shipping
Q: How long will it take to receive my order?
A: Orders typically take 7–12 business days for delivery within the U.S. Processing time is 1–2 business days (Monday–Saturday, excluding holidays).
Q: What shipping carriers do you use?
A: We use USPS, UPS, or FedEx based on your location and carrier availability.
Q: Do you offer free shipping?
A: Standard shipping is available on all orders at a flat rate of $9.99 USD—no hidden fees, no surprises.
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a tracking number via email to track your shipment on the carrier’s website or our “Track My Order” page.
Q: What happens if my delivery is delayed?
A: Delivery times are estimates and may be delayed due to high order volume, weather conditions, or carrier issues. We appreciate your patience and will assist if you experience significant delays.
Returns & Refunds
Q: What is your return policy?
A: We accept returns and exchanges in accordance with our Refund Policy. Please review our full Refund Policy on the website for detailed instructions and conditions.
Q: How do I initiate a return?
A: To start a return, please contact our support team at support@luxeblackbag.com with your order details. We will guide you through the process.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 7–14 business days after we receive and inspect the returned item. The refund will be applied to your original payment method.
Order Cancellation
Q: Can I cancel or modify my order?
A: Orders can only be canceled within 12 hours of placement. After that, or once the order is processed or shipped, cancellations or modifications are not possible.
Need Further Assistance?
If you have any additional questions or need support, please contact us:
📧 support@luxeblackbag.com
📞 (520) 653-2907